At USOCash, we are committed to providing a transparent, reliable, and satisfying experience for all users. This Refund Policy outlines the conditions under which refunds may be issued. By using USOCash, you agree to the terms described below.
Refunds may be considered under the following circumstances:
Technical Issues: If you experience platform-related technical problems that prevent you from using your account or accessing investment services as intended.
Failed Transactions: If a transaction fails due to a system error or processing failure on our end, you may qualify for a refund of the affected amount.
Service Dissatisfaction: In rare cases, if you are dissatisfied with our services and wish to terminate your account within a specified timeframe, we may assess your request for a refund on a case-by-case basis.
To initiate a refund request, please follow these steps:
Contact Support: Reach out to our support team at support@usocash.xyz within 3 days of the issue occurring.
Provide Details: Include your account information, transaction ID, and a clear explanation of the issue or reason for the refund.
Review Process: Our team will review your request and determine whether you meet the criteria outlined above.
Refund Approval: If approved, refunds will be processed within 3days and returned using the original payment method whenever possible.
Refunds will not be granted in the following situations:
Change of Mind: Refunds are not provided if you decide to cancel or stop using the service without a qualifying issue.
Investment Outcomes: USOCash provides financial tools, not guarantees. Refunds are not issued based on losses or dissatisfaction with investment performance.
Terms Violations: Accounts found in breach of our [Terms & Conditions] are not eligible for refunds.
If you have questions or concerns regarding this policy, or if you need help with a refund request, please contact our support team at:
contact@usocash.xyz
We’re here to ensure fair and prompt handling of all requests.
We may revise this Refund Policy to reflect changes in our services or legal obligations. All updates will be posted on our website. Continued use of USOCash after policy changes indicates your acceptance of the revised terms.
